IRS Updates-personal identification requests and e-services validation
Personal identification requests
Taxpayer representatives are now being asked for their Social Security number and date of birth, in addition to their Centralized Authorization File (CAF) number, so that IRS agents can verify their identity when they call the IRS. The new questions result from an updated version of Internal Revenue Manual (IRM) Section 18.104.22.168, which took effect Jan. 3. Learn more at the Journal of Accountancy.
Starting Dec. 10, 2017, all e-Services users must re-register and re-validate their identities using a more rigorous, two-factor authentication process called Secure Access. Two-factor authentication means returning users must enter their credentials (username and password), plus a security code sent via text to a mobile phone or to the IRS2Go app on a mobile device. Two-factor authentication helps prevent e-Services accounts from being taken over by cybercriminals who may be adept at stealing passwords but are unlikely to have the user’s mobile phone. The best resource to learn more about the e-services validation process is the IRS FAQs.