Surgent's Metrics, Benchmarking, and Measurement - On-Demand Webcast

Overview

Years ago, Peter Drucker said, “what gets measured gets managed,” and that is true today. As financial professionals, we understand and desire this, but often it’s difficult to get the concept across to the remainder of the organization. This program will take a deep dive into metrics with the goal of making them more actionable for any organization. By doing so, we are in a much better position to sharply increase the success of the organization.

Highlights

Using metrics that correctly measure the goals of the organization
How metrics will differ for non-profits and governments
Using metrics to balance cost and benefit
Internal and external benchmarking for comparison
Having a set of balanced metrics

Prerequisites

None

Designed For

CFOs, controllers, and financial professionals

Objectives

Understand the importance of metrics in all departments of the organization
Understand how to take the politics out of metrics
Understand the proper ratios as metrics
Recognize the best available industry metrics
Feel comfortable with some key metrics for customer service